…Please do the following, first:

1. Read the FAQ: Read the ezCAN Frequently Asked Questions page. The answer to your question is likely there!
2. Refer to the manual: If the answer to your question is not on the FAQ page, it is most likely in the Hex ezCAN User Manual. Download the manual from the ezCAN software page.
3. Update your device: If your ezCAN behaves unexpectedly, connect the ezCAN to your computer and launch the ezCAN Configuration Software. If a device firmware update or configuration software update is available, you will be prompted to install it.
4. Technical help: For ezCAN-related technical support, problem-solving, software and hardware interface issues, and suggestions for new features, send an email to support@hexinnovate.com.
5. Read or contribute to our forum: For help or information on bike-related repairs, fault finding, suggestions, and so on, visit the HEX Innovate Forum.

For non-technical queries and communications, please use the following channels:

1. General communications: For general communications and queries relating to Hex Innovate and its products, send an email to info@hexinnovate.com. Please do not send technical help queries to this address.
2. Head Office: If you need to visit, or need to contact our United Kingdom head office by phone or post, you can find the relevant details here.