Welcome to our main FAQ page for everything Hex ezCAN-related.
This page contains all general ezCAN FAQs. For brand-specific FAQs, click the correct brand-related button below.
The latest version of the HEX ezCAN User Manual can be found on our software page, in the STEP 1: DOWNLOAD THE SOFTWARE section. The ezCAN configuration software version described in the manual is always given in the user manual’s page footer.
The HEX ezCAN unit is highly water resistant and dustproof. Power circuit blanking plugs are provided in the ezCAN installation kit, to protect unused circuit outputs.
These three settings are found in the ezCAN configuration software’s Brake Light Extra Settings menu. They only apply when auxiliary brake lights are set to Flash on braking or California legal flashing.
Note: The Flashing nuisance threshold slider is not present if a rear light is set as a Run/Brake/Turn light.
Auxiliary turn signal functionality is available on Generation II ezCANs only. This feature is specifically designed to power turn signals installed on motorcycle trailers, but can also be used to power aftermarket turn signals on the motorcycle itself.
IMPORTANT: Auxiliary turn signal functionality normally uses one dedicated power circuit per turn signal. However, this rule does not apply to Weiser 3-in-1 lights (see Does the ezCAN support Weiser 3-in-1 light bundles? in the Accessory installation section below).
As of software version 2302.2 (February 2023), the LED no longer blips green when the ezCAN is in Sleep Mode.
The ezCAN still enters Sleep Mode, with maximum current draw of 800 microamps per hour (meaning that to completely drain a typical motorcycle battery, the ezCAN would need to be connected for more than a year, with nothing else connected to the battery).
The ezCAN-powered horn will work even if the factory horn is removed. However, the bike will log a fault code.
Current versions of the ezCAN configuration software allow you to add a 0.25-second or 0.5-second delay between the horn button being pressed and the aftermarket horn activating.
This lets you briefly ‘blip’ your factory horn, without your aftermarket horn activating and unsettling other road users.
No. Your warranty is not affected, because the ezCAN installation means you do not have to tap or cut any wires.
If your dealer has a problem with the ezCAN being connected, you can simply disconnect the ezCAN from the battery and CAN-bus connection, then re-connect them later.
Hex Innovate offers a two-year warranty on ezCAN devices from the date of purchase. The warranty is valid only if the device has been registered using the ezCAN configuration software, and the device and its wiring have not been tampered with.
In the event that your device appears to be faulty, please refer to the ezCAN warranty claim process here.
The LED next to the ezCAN’s USB port shows different steady-state or flashing colours in different circumstances.
For a detailed explanation of what the different LED colours and states mean, refer to the What do the Status LED colours mean? section of the HEX ezCAN User Manual. You can download the user manual from our software page.
Alternatively, go to our Youtube channel to view a video that explains the ezCAN’s LED colours and states.
During the ezCAN registration process, you may have submitted the same registration request twice, by clicking the registration link in quick succession.
The first email you receive contains the registration confirmation link. The second email contains a message that you are the previous owner. The second email can be safely ignored. The confirmation link in the first email must be clicked to complete the ezCAN device registration.
During the ezCAN registration process, a registration confirmation link is sent to you by email.
Some email clients break the confirmation link token into two parts. When an attempt is made to click the token as a hyperlink, the attempt fails, as only part of the full token becomes part of the clickable URL.
The work-around for this issue is as follows:
The answer to this question depends on what type of ezCAN you have:
If you are connecting the lights to a Generation I ezCAN that has two-wire power circuits:
Note: In the use case above, the connected light may flicker or ‘stutter’ at low light intensity settings. This is normal.
If you are connecting the lights to a Generation I or Generation II ezCAN that has three-wire power circuits:
There are a number of ways to connect Skene lights and their IQ-260 light controller to the ezCAN, depending on the functionality you want.
See the Skene FAQ for more information and options.
There are two ways to connect an Admore light bar to the ezCAN, depending on the functionality you want.
Option 1
This method:
Configure the Admore light bar/Admore ezLINK combination by doing the steps that follow:
Option 2
This method:
Configure the stand-alone Admore light bar as follows:
No, this rumour is not true.
To disprove this rumour, Hex Innovate tested a set of Clearwater Krista lights using an accelerated ageing test equivalent to more than 7 years of hard riding. The results of that test give every reason to believe that Clearwater lights will work reliably when powered by an ezCAN.
In the past, we received reports that Clearwater Lights informed customers that the ezCAN should not be used to power their lights.
The reason given was that the combination seemed to work well at first, but that the ezCAN would eventually cause Clearwater lights to fail.
The opinion of a specialist
Like many other high-end LED lights, Clearwater Lights use a LED controller chip made by the Linear Technology Corporation (LTC).
This controller chip has an additional ‘Brightness’ control pin. Many other high-end LED lights use the similar or identical controller chips, but do not use the Brightness pin. This is not unusual, and according to the controller chip datasheet, it is a valid design implementation. Also, the frequency of the chip’s internal current control loop is thousands of times higher than the frequency used by a Hex ezCAN to modulate power to connected lights.
What this means in practice is that as far as the LED and LED controller chip of a connected light are concerned, the control signal frequency of an ezCAN is modest enough to be almost inconsequential.
The opinion of the LTC Field Application Engineer contacted by Hex Innovate on the subject was:
“I agree with you, there is no issue with these parts. They are designed to work in a switching environment and it does not matter how you switch them as long as their forward or reverse breakdown voltage ratings are not exceeded. They are diodes after all, so pretty resilient. There can be voltage spikes when switching, due to inductive parasitics etc. which could overvoltage them, but that’s an overvoltage problem, not a susceptibility-to-switching problem.”
Putting the rumour to bed
Armed with this information, we set up the Accelerated Ageing Test.
The mileage ridden by an average ezCAN user seems to be around 2 500 Km (1 555 miles)/year. We aimed to simulate 10 000 Km (6 200 miles) of riding per year at an average speed of 60 Km/h (37 mph).
To simulate this worst-case scenario, the ezCAN used in the test was configured to power the Clearwater lights:
Test conditions were checked at least twice a day during the test.
The verdict
Our ezCAN-powered Clearwater Krista lights passed the five-year Accelerated Ageing Test with no issues.
Encouraged by this result, we left the test running. At the time of this writing, the lights were still working to perfection after 1000+ continuous hours of being powered by an ezCAN (which, in Accelerated Ageing Test terms, equates to over seven years of stressful usage).
Your ezCAN is a straight replacement for all these components!
As well as powering any 12-volt accessory used for biking, the ezCAN itself performs the relay, fuse, and switch functions for that accessory.
This means you don’t need to use the separate fuses and relays that are included with some lights and accessories; all you need to do is connect the accessories directly to the ezCAN. In almost all cases, you can also configure the ezCAN to allow you to switch on, adjust, and switch off the accessory using the factory controls on your bike’s handlebars.
IMPORTANT: Accessories that need supply voltages greater than or less than 12 volts must never be connected directly to an ezCAN power circuit output.
All USB-powered devices require 5 volts DC. The best way to charge a mobile phone or other USB-compatible device while on your bike is to configure an ezCAN power circuit as an Accessory / Ignition Supply output, and power a USB device charger from that ezCAN power circuit.
If you have a Generation II ezCAN, and the motorcycle your ezCAN is connected to has factory-installed heated grips, you can deliver power to your heated gear through an ezCAN power circuit. A dedicated configuration option to power heated gear is available.
On most compatible motorcycles, the level of power delivered to your heated gear can be configured to mimic the current setting of your motorcycle’s heated grip switch or settings-menu option (as appropriate).
Tip: If you also want to power a second set of heated gear for a passenger, and be able to independently adjust the power delivery to the second set of heated gear in increments of 10% (from 0% to 100%), do the following work-around:
Yes, you can!
All ezCANs get their control signals by listening for them without modifying or adding signals, and signal splitting is easy. This means that, in theory, an unlimited number of ezCANs could be installed on the same vehicle, with all receiving the same control signals at the same time.
We call connection of multiple ezCANs in series (that is, through an ezCAN’s own male and female control connectors) or in parallel (that is, using the HEX ezCAN Universal Splitter Cable), daisy-chaining.
Use the daisy-chain technique to install two or more ezCANs on a vehicle by following the instructions below.
It is very important not to overload your vehicle’s alternator. When installing any new accessory on your vehicle, always make sure your vehicle’s total power consumption is not greater than the maximum power output of the alternator.
If you don’t know how to calculate available power and power consumption, ask your vehicle dealer for advice.
If you know or suspect your vehicle will be using more electrical power than it produces, ask a vehicle electrical systems specialist for advice on how to upgrade your vehicle’s electrical system.
Find out whether you need additional hardware to be able to daisy-chain your ezCANs.
Prepare the vehicle for ezCAN data connection as follows:
You’re now ready to daisy-chain your ezCANs!
IMPORTANT: There are two different daisy-chaining procedures. Make sure you choose the correct one for your specific ezCAN type, keeping in mind that some ezCANs allow you a choice between Procedure 1 and Procedure 2.
IMPORTANT:
To daisy-chain two or more ezCANs using a HEX ezCAN Universal Splitter Cable, do the steps that follow:
1. Disconnect the diagnostic connector adaptor cable, XDWA module adaptor cable, or IMU adaptor cable included in your ezCAN installation kit from the ezCAN (below).
2. Insert one of the female JWPF connectors on the HEX ezCAN Universal Splitter Cable into the male JWPF connector of the first ezCAN (below).
3. Insert the second female JWPF connector on the HEX ezCAN Universal Splitter Cable into the male JWPF connector of the second ezCAN (below).
4. Insert the female JWPF connector of the ezCAN’s diagnostic connector adaptor cable, XDWA module adaptor cable, or IMU adaptor cable into the male JWPF connector of the HEX ezCAN Universal Splitter Cable (below).
5. Connect the open connector on the ezCAN’s diagnostic connector adaptor cable, XDWA module adaptor cable, or IMU adaptor cable to the vehicle’s diagnostic connector, XDWA module, or IMU as appropriate (below).
6. Complete the ezCAN installation as normal.
IMPORTANT:
To daisy-chain two or more ezCANs equipped with male and female CAN-bus or diagnostic connectors, do the steps that follow:
1. Connect the vehicle’s female CAN-bus connector or diagnostic plug to the male CAN-bus connector of the first ezCAN (below).
2. Connect the female CAN-bus connector on the first ezCAN to the male CAN-bus connector of the second ezCAN (below).
3. If you had to disconnect the vehicle’s female CAN-bus connector from a tyre-pressure monitoring module, anti-theft alarm module, IMU, ABS modes/bad fuel dongle, or aftermarket fuel management system, connect the female CAN-bus connector on the second ezCAN to the relevant vehicle component (a generic image is shown below).
4. If you had to disconnect the vehicle’s female CAN-bus connector from an alarm-terminating resistor plug, or protective plug, be sure to connect the female CAN-bus connector on the second ezCAN to the relevant plug (below).
5. Complete the ezCAN installation as normal.
All ezCANs that are connected to the same vehicle receive the same control signals. When multiple ezCANs connected in this way are operated using the vehicle’s controls, there is no difference in the end result, except that any end result will be duplicated (depending on what accessories are connected, and how the various ezCANs are configured). All auxiliary front lights connected to both ezCANs will come on, vary in brightness, strobe, and go out according to their individual circuit settings. All auxiliary rear lights connected to both ezCANs will operate when the ignition switch is on, and when the brake levers are pressed. All auxiliary horns will operate when the horn button is pressed, and so on.
HEX ezBUS is a system that adds dual functionality to the white power circuit of the HEX ezCAN. When ezBUS functionality is enabled, the white power circuit can simultaneously function as:
In practice, this means that as well as providing power in the normal way, the white power circuit can accept control inputs from, and intelligently regulate power to, ezBUS-compatible smart accessories connected to that circuit.
In context of ezBUS, a smart accessory is an electronic accessory that has been designed with a pre-configured digital address.
A number of smart accessories made by Hex Innovate, and by other manufacturers, are designed specifically for seamless compatibility with the HEX ezCAN. These include LIN-compatible control switches, smart device controllers, communication devices, front and rear lights, additional low-power output circuits, and more.
All Generation II ezCAN devices have ezBUS functionality.
You can connect up to 16 individual smart accessories to the HEX ezBUS. However, this limit depends on the relationship between:
The image below shows an example of how four individual low-power smart accessories can be physically connected to the ezBUS-enabled white circuit on any Generation II ezCAN, using the Hex MT 3-pin Y-splitter cable. The male MT connector on the far right connects to the female MT connector of the ezCAN’s ezBUS-enabled white power circuit.
A range of MT-to-MT, MT-to-JWPF, JWPF-to-JWPF and MT-to-MT-&-JWPF connectors are available to allow connection of almost any compatible smart accessory. Browse the ezCAN product category in the Hex online store for details.
Note that ezBUS is not available on Generation I ezCANs.
Adding ezBUS-compatible smart accessories to a Generation II ezCAN is simple. To connect smart accessories and enable ezBUS functionality, follow these general steps:
No, you cannot. Only Hex ezBUS-compatible smart accessories can communicate on the white power circuit when the circuit is set to ezBUS mode.
If you want to connect one or more non-smart auxiliary lights to the white power circuit, set the white circuit to Aux 1 Left, Aux 1 Right, Aux 1, Aux 2 Left, Aux 2 Right, or Aux 2 mode (for auxiliary front lights), or to Brake mode (for rear running/brake lights).
The HEX ezSWITCH is a compact, handlebar-mounted button with built-in LED indicator.
ezSWITCH functions as a versatile smart switch, and connects directly to the ezCAN’s white (ezBUS) power circuit. This allows you to control other accessories connected to the same ezCAN.
The HEX ezSWITCH is available in a choice of blue, red, green and yellow LED buttons. Click here to view more information on the ezSWITCH.
Install and connect an ezSWITCH on your motorcycle by doing the steps that follow:
The ezSWITCH is a smart accessory. As such, its connection to the white (ezBUS) power circuit of your ezCAN needs to be detected before it can be used to control other smart accessories.
To allow the ezCAN to detect a connected ezSWITCH, do an ezBUS device scan as shown in the The HEX ezBUS section above (How do I connect ezBUS-compatible accessories made by Hex Innovate and other manufacturers to my ezCAN? sub-section).
You can connect up to four ezSWITCHes to the ezCAN, with each ezSWITCH configured to do a different control function.
Note that all ezSWITCHes must be connected to the ezCAN’s white (ezBUS) power circuit. ezSWITCHes will not work if connected to the red, blue or yellow power circuits.
HEX ezCANs are currently available for a wide range of Aprilia, BMW, Ducati, Harley-Davidson, Honda, Husqvarna, Triumph, and Yamaha motorcycles.
To make sure you are notified as soon as new ezCANs and related accessories are released, sign up to receive our newsletter at the bottom of the HEX ezCAN home page.
We appreciate feedback from our customers. So if an ezCAN isn’t yet available for a particular motorcycle brand or model, and you’d like to see one, please feel free to let us know!
Development of ezCAN products never stops. This is why we have an official beta testing program that allows participating users early access to functions and features that are still in development.
By its nature, Beta software is in constant development, and for this reason, we don’t list the new features publically. So if you’re interested, feel free to contact our Support team and ask what the latest ezCAN beta features are.
To make sure you are notified as soon as new ezCANs and related accessories are released, sign up to receive our newsletter at the bottom of the HEX ezCAN home page.
We are always looking for ways to keep the HEX ezCAN and its accessories on the leading edge of technology. So, if you have an idea you’d like to tell us about, send our support team an email with Change request in the subject line.
If you want to become an ezCAN distributor, send our support team an email with as much detail relating to your business your business as possible.
Be sure to include the following information:
Based on your initial contact, we will either refer you to one of the main distributors in your geographic area, or we will send you a more detailed questionnaire to get a better idea of how we can establish a mutually beneficial distributorship agreement.
If you would like to review the ezCAN or any other Hex Innovate product, please send a mail to our support team. Include links to all your social media profiles relating to motorcycles and motorcycling.
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